At Bonjour Brigitte, we are dedicated to delivering high-quality digital products and a seamless customer experience. We recognize that disputes can sometimes occur, and we have established the following process to ensure fair and efficient resolution:

Initial Contact: If you have a dispute regarding your digital product purchase, please contact our customer service team as soon as possible. You can reach us via email at b_bm@live.ca or +1 659 218 0641. Provide your order date, a detailed description of the issue, and any relevant supporting documentation (e.g., screenshots, error messages).

Acknowledgment:

Upon receiving your dispute, our customer service team will acknowledge receipt within 48 hours and begin reviewing your case.

Investigation:

Our team will conduct a thorough investigation into your dispute. This may involve reviewing digital product delivery records, usage logs, and consulting with our technical team. We may contact you for additional information or clarification during this process.

Resolution:

Based on the findings of our investigation, we will propose a resolution. Possible resolutions may include providing a new download link, issuing store credit, or, in exceptional cases, a refund (subject to the terms outlined in our Refund Policy). We aim to resolve all disputes within 7 business days of receiving your initial complaint. However, complex cases may require additional time.

Final Decision:

The resolution proposed by Bonjour Brigitte is final. If a refund is authorized, it will be processed within 7 business days of the decision. We value your feedback and strive to learn from each dispute to improve our digital products and services.

Escalation:

If you are not satisfied with the resolution, you may request an escalation by contacting our management team at
b_bm@live.ca or +1 659 218 0641. The management team will review the case and provide a final decision within 7 business days.

We appreciate your cooperation and patience during the dispute resolution process. Our goal is to ensure that all our customers are treated fairly and with respect.

Thank you for choosing Bonjour Brigitte.

Sincerely,

Bonjour Brigitte Team